Common questions
Everything you wanted to ask, answered.
Most of these come up on the first call. If your question isn't here, just text or email — Nathan and the team get back inside the hour.
About the practice
What's included in your flat-rate surgical pricing?
Every flat-rate surgical package includes: the surgery itself, advanced multi-modal pain control, anesthesia and monitoring, take-home medications (pain meds, antibiotics, supplements as needed), a free recheck exam, follow-up x-rays to confirm healing, a cold-laser therapy session over the incision, and a rehabilitation visit with our Certified Canine Rehab Therapist. Plus direct text access to our team through your pet's recovery.
One number. No surprise itemized add-ons.
Do you accept pet insurance, and how does reimbursement work?
Pet insurance reimburses owners directly — most plans don't pay providers up front. We accept payment at the time of surgery and provide a full itemized invoice plus all medical records and discharge documentation needed for your claim. Many of our clients have been reimbursed without issue from Trupanion, Healthy Paws, Embrace, ASPCA, Nationwide, and Spot.
If you'd like, we can review your specific policy with you before scheduling so you know what to expect.
Do I need a referral from my primary vet to book surgery?
No referral required. You can contact us directly, send us any imaging or notes you have, and we'll work up the case independently. That said, we love working with referring vets — if your primary wants to be involved, we coordinate with them throughout.
How quickly can you schedule a consult and surgery?
We aim to return quotes inside the hour during business hours. From there, most non-emergency surgeries are scheduled within 1–2 weeks. Emergency capacity is honored when our schedule allows — call us directly for time-sensitive cases and we'll do everything we can.
TPLO & CCL surgery
What is a TPLO?
A TPLO is a way of stabilizing the joint by changing the angle between the femur and tibia, reducing the amount that the tibia shifts forward during a stride. Dr. Simon makes a semicircular cut through the top of the tibia, rotates the piece of bone that was cut, and fixes it in place with a locking plate and screws. As Dr. Simon closes up the incision, she injects a long-acting local anesthetic throughout each tissue layer so the patient remains comfortable in the days following the procedure.
Does SVS do TPLO surgeries for cats?
We sure do. Though dogs require TPLO surgeries more frequently, Dr. Simon is very experienced with cat TPLO surgeries as well.
Are there other CCL repair options besides TPLO?
Dr. Simon usually recommends a TPLO technique over any other, as it has the highest success rate. However, there are other options for CCL repairs that Dr. Simon might consider when evaluating your pet's particular case.
What's the expected aftercare process after TPLO?
The total recovery time after a CCL repair typically takes about 6 weeks. During this time, physical rehabilitation will be necessary to combat muscle atrophy, joint scar tissue, and reduced range of motion. At each recheck appointment, our team will also use Cold Laser Therapy on the surgery site to accelerate the healing process. If you are interested, we also offer PRP Therapy.
After 6 months, we typically see our patients return to full function, minus the degree of arthritis that is already present. SVS offers as many free recheck appointments as needed.
What sets your TPLO process apart?
Since our SVS team focuses on small animal surgery, we have refined our skills and can offer the highest quality surgical medicine for the price. Dr. Simon performs multiple TPLOs on a weekly basis. She is now an expert at the locking TPLO technique and is frequently complimented because of her excellent incision lines.
Other procedures
Do you perform surgery on cats as well as dogs?
Yes — we operate on cats and dogs of all sizes. Cats present some unique anesthesia and surgical considerations, and Dr. Simon has years of experience with feline cases including TPLO, soft tissue, and dental surgery.
What does post-op rehab include?
Every flat-rate package includes one in-clinic rehab session with Dr. Simon (she's a Certified Canine Rehabilitation Therapist, CCRT). Plus a take-home rehab plan tailored to your pet's procedure, breed, and age. For complex cases that benefit from extended rehab, we can add a multi-session package — including cold-laser therapy, PRP injections, and progressive exercise protocols.
Are there alternatives to surgery for joint pain?
Sometimes. Partial CCL tears in older or smaller dogs can occasionally be managed with PRP therapy, weight management, and modified activity. Canine elbow arthritis often responds to a single Synovetin OA injection — up to a year of relief without daily NSAIDs.
If we don't think surgery is the right call, we'll say so. Dr. Simon only recommends procedures that are in the best interest of the patient.
Logistics
Which of your two locations should I book?
Most clients pick whichever office is closer to home. SVS-Lynwood (11644 Atlantic Ave) is our primary surgical clinic and handles most TPLO and complex orthopedic cases. SVS-Sherman Oaks (14302 Ventura Blvd) serves the Valley and shares the same surgical standards.
If you're not sure, just text us — we'll suggest the right office for your pet's specific situation.
Can I get a quote without coming in?
Yes. Send us a description of what's going on, any imaging or referral notes from your primary vet, and your contact info. We typically return a flat-rate quote inside the hour. If we need additional imaging or in-person assessment before quoting, we'll tell you and book a brief consult.
Do you take payment plans?
We accept CareCredit, Scratchpay, and major credit cards. Pet insurance reimburses after the fact (see above). Don't let cost be the reason your pet doesn't get the surgery they need — call us and we'll walk through the options.
Still have questions?
Text us, call us, email us — Nathan and the team answer fast.